The Learning Experience
Licensed child-care center in Pflugerville, TX 78660 · Texas operation #1700538 · part of The Learning Experience
Record summary
13 high-risk · 36 total
13 high-risk citations in the last 24 months (36 citations in all, from 22 inspections and 15 investigations); last inspection Sep 11, 2026.
5 of 36 citations were corrected while the inspector was there.
Counted from the state's records from Nov 12, 2024 to Nov 12, 2026. This is a count, not a grade: bigger centers get more visits, and one visit can produce several citations. How we summarize.
Details
- Address
- 701 Fm 685, Pflugerville, TX 78660
- Phone
- (512) 202-3261
- Ages served
- Infants, Toddlers, Pre-K, School age
- Hours
- Mon to Fri, 6:30 AM to 6:30 PM
- Licensed capacity
- 200 children
- Child care subsidy
- Yes, accepts subsidies (such as Workforce Solutions CCS)
- Type
- Licensed child-care center
- Permit
- Full Permit since Jun 12, 2020
- Director
- Pheonix Sossen
- Programs
- School Age Care, Meals Provided, Snacks Provided, Part Time Care
Texas age groups: infants are under 18 months, toddlers 18 months to 3 years, pre-kindergarten 3 and 4 years (age when the school year starts), school age 5 and older and in kindergarten or above. Openings and tuition are not in the state data: call to ask.
Inspection history, last 24 months
Sep 11, 2026: Inspection
No citations.
Sep 10, 2026: Investigation of a self-report
No citations.
Sep 1, 2026: Inspection
No citations.
Aug 4, 2026: Investigation of a report
1 citation.
High risk If a person's background check came back with conditions, their duties must be restricted as the conditions say.
State rule 745.635(3) (licensing rules for every operation): "Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions"
Inspector's note: This standard was found deficient as part of a DFPS investigation when caregiver was not following conditions of a background check.
Corrected Aug 18, 2026, verified by the state Sep 1, 2026. The inspector gave technical assistance (advice on how to comply).
Jul 31, 2026: Inspection
No citations.
Jul 29, 2026: Investigation of a self-report
No citations.
Jul 24, 2026: Inspection
No citations.
Jul 22, 2026: Investigation of a self-report
3 citations.
High risk Caregivers must supervise every child at all times: close enough to step in, and always aware of what each child is doing.
State rule 746.1205(a)(4) (minimum standards for child-care centers): "Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity"
Inspector's note: Information obtained throughout the investigation shows that a child was left unsupervised in the hallway while still signed in to care. The assigned caregiver left the area without verifying the child?s whereabouts, resulting in a lapse in supervision.
Corrected Aug 19, 2026, verified by the state Sep 1, 2026. The inspector gave technical assistance (advice on how to comply).
High risk Parents must be told about a situation that placed their child at risk.
State rule 746.307(b)(4) (minimum standards for child-care centers): "Parental Communication - Situation that Placed a Child at Risk"
Inspector's note: Information obtained throughout the investigation shows the operation did notify parents, but not immediately as required by minimum standards.
Corrected Aug 19, 2026, verified by the state Sep 1, 2026. The inspector gave technical assistance (advice on how to comply).
Medium risk The licensing incident/illness report form must be used for situations that place children at risk.
State rule 746.701(5) (minimum standards for child-care centers): "Licensing Incident/Illness Report Form - Situations Placing Children at Risk"
Inspector's note: Information obtained throughout the investigation shows the operation did not provide the parent with a copy of the incident report within the required time frame.
Corrected Aug 19, 2026, verified by the state Sep 1, 2026. The inspector gave technical assistance (advice on how to comply).
May 27, 2026: Inspection
1 citation.
Medium risk Each infant's written feeding instructions must be reviewed and updated every 30 days.
State rule 746.2421(b) (minimum standards for child-care centers): "Written Feeding Instructions - Review and Update Every 30 Days"
Inspector's note: 8 out of 16 children's infant feeding sheets had not been updated within the last 30 days.
Corrected May 29, 2026, verified by the state Jun 9, 2026. The inspector gave technical assistance (advice on how to comply).
Apr 24, 2026: Inspection
No citations.
Mar 24, 2026: Inspection
No citations.
Feb 13, 2026: Inspection
No citations.
Feb 12, 2026: Investigation of a report
3 citations.
High risk Each caregiver must know which children they are responsible for.
State rule 746.1205(a)(1) (minimum standards for child-care centers): "Responsibilities of Caregivers - Know children responsible for"
Inspector's note: Information obtained throughout the investigation shows that the caregiver did not ensure she knew which children she was responsible for. As a result, a child was left behind in the classroom.
Corrected Mar 12, 2026, verified by the state Mar 24, 2026. The inspector gave technical assistance (advice on how to comply).
High risk Caregivers must supervise every child at all times: close enough to step in, and always aware of what each child is doing.
State rule 746.1205(a)(4) (minimum standards for child-care centers): "Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity"
Inspector's note: Information obtained throughout the investigation shows that a caregiver left a child alone in a classroom. The assigned caregiver left the area without verifying the child?s whereabouts, resulting in a lapse in supervision.
Corrected Mar 12, 2026, verified by the state Mar 24, 2026. The inspector gave technical assistance (advice on how to comply).
Medium-high risk Responsibilities of Caregivers - Share Information with Incoming Caregivers
State rule 746.1203(10) (minimum standards for child-care centers): "Responsibilities of Caregivers - Share Information with Incoming Caregivers"
Inspector's note: Information obtained throughout the investigation shows that the caregiver did not share relevant information with the incoming caregiver, including parent instructions and details about the child. As a result, continuity of care was not maintained.
Corrected Mar 12, 2026, verified by the state Mar 24, 2026. The inspector gave technical assistance (advice on how to comply).
Feb 11, 2026: Inspection
No citations.
Feb 9, 2026: Investigation of a report
No citations.
Jan 30, 2026: Inspection
1 citation.
Medium-high risk There must be enough caregivers for the number and ages of children in the group (the state's child-to-caregiver ratio).
State rule 746.1601 (minimum standards for child-care centers): "Child/ Caregiver Ratio - 13 or More Children"
Inspector's note: A caregiver was out of ratio, when she was observed caring for 7 children instead of 5.
Corrected Jan 30, 2026, verified by the state Feb 11, 2026. The inspector gave technical assistance (advice on how to comply).
Jan 12, 2026: Inspection
No citations.
Jan 8, 2026: Investigation of a report
2 citations.
High risk The operation must report to the state any situation that places children at risk.
State rule 746.305(a)(6) (minimum standards for child-care centers): "Report Situation Placing Children at Risk"
Inspector's note: Information obtained throughout the investigation shows the operation did not report an occurrence that placed a child at risk for injury or harm as required.
Corrected Feb 3, 2026, verified by the state Feb 11, 2026. The inspector gave technical assistance (advice on how to comply).
Medium risk Children Not Required to Sleep - May Not Force Child to Sleep
State rule 746.2905(1) (minimum standards for child-care centers): "Children Not Required to Sleep - May Not Force Child to Sleep"
Inspector's note: Information obtained throughout the investigation shows the caregivers reported they used physical force to make a child nap or rest during naptime.
Corrected Feb 3, 2026, verified by the state Feb 11, 2026. The inspector gave technical assistance (advice on how to comply).
Jan 7, 2026: Investigation of a report
No citations.
Oct 14, 2025: Inspection
2 citations.
Medium-high risk Groups may not be larger than the state's maximum group size for the children's ages.
State rule 746.1609 (minimum standards for child-care centers): "Maximum Group Size 13 or More Children"
Inspector's note: Upon arrival, observed two caregivers in one classroom with 16 children; SAG - 17 months. This was corrected when the second caregiver in one of the groups arrived to work.
Corrected while the inspector was there. The inspector gave technical assistance (advice on how to comply).
Medium-high risk Activities for Infants - Provide Large Muscle Development
State rule 746.2417(8) (minimum standards for child-care centers): "Activities for Infants - Provide Large Muscle Development"
Inspector's note: Observed the Sit-Up Support Ring being used by an 5 month old infant as a tummy time support pillow. This was corrected when the caregiver removed the Sit-Up support ring from the infant's chest.
Corrected while the inspector was there. The inspector gave technical assistance (advice on how to comply).
Aug 26, 2025: Inspection
No citations.
Jul 2, 2025: Inspection
No citations.
Jul 1, 2025: Investigation of a self-report
No citations.
Jun 26, 2025: Inspection
No citations.
Jun 12, 2025: Inspection
2 citations.
Medium-high risk Children must wash their hands before eating.
State rule 746.3417(1) (minimum standards for child-care centers): "Children Handwashing Before Eating"
Inspector's note: The toddlers' hands were not washed before eating their breakfast/snack. Prior to mealtime, they were observed playing with toys in the classroom.
Corrected Jun 12, 2025, verified by the state Jun 26, 2025. The inspector gave technical assistance (advice on how to comply).
Medium risk Each infant's written feeding instructions must be signed and dated by a parent or health-care professional.
State rule 746.2421(a) (minimum standards for child-care centers): "Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional"
Inspector's note: During the follow up inspection, it was found that the teachers were signing and dating the infant feeding instructions.
Corrected Jun 20, 2025, verified by the state Jun 26, 2025. The inspector gave technical assistance (advice on how to comply).
Jun 5, 2025: Inspection
6 citations.
High risk A person may not be at the operation until their background check result has come back and allows it.
State rule 745.641 (licensing rules for every operation): "Background check results - Must receive notification prior to allowing subject to be present at your operation"
Inspector's note: An active background check was unavailable to review for one caregiver who was present and supervising children. This was corrected when the caregiver left the operation.
Corrected Jun 6, 2025, verified by the state Jun 12, 2025. The inspector gave technical assistance (advice on how to comply).
High risk Each caregiver must know how many children they are responsible for.
State rule 746.1205(a)(2) (minimum standards for child-care centers): "Responsibilities of Caregivers - Know number of children responsible for"
Inspector's note: One caregiver did not know how many children she was supervising. This was corrected when the caregiver counted the children and corrected her initial answer.
Corrected Jun 5, 2025, verified by the state Jun 12, 2025. The inspector gave technical assistance (advice on how to comply).
Medium-high risk The operation must follow the state's rules for feeding infants.
State rule 746.2419(8) (minimum standards for child-care centers): "Requirements for Feeding Infants - Other Use of Handwashing Sink"
Inspector's note: In the toddler room, observed feeding bibs in the handwashing sink. This was correceted when the bibs were removed from the sink.
Corrected while the inspector was there. The inspector gave technical assistance (advice on how to comply).
Medium-high risk Empty Water Play Tables, Sanitize Water Play Toys, Wash Hands Before Using
State rule 746.3407(6) (minimum standards for child-care centers): "Empty Water Play Tables, Sanitize Water Play Toys, Wash Hands Before Using"
Inspector's note: There was standing water and debirs inside of the sensory table located on the playground. This was corrected when the director dump the water out of the sensory table.
Corrected Jun 5, 2025, verified by the state Jun 12, 2025. The inspector gave technical assistance (advice on how to comply).
Medium risk Written Activity Plan - No Long Waiting Periods
State rule 746.2205(a)(4) (minimum standards for child-care centers): "Written Activity Plan - No Long Waiting Periods"
Inspector's note: Observed children in one classroom sitting at the table without an activity. This was corrected when the caregiver let the children play in centers.
Corrected while the inspector was there. The inspector gave technical assistance (advice on how to comply).
Medium risk Toddlers must never be allowed to sleep or walk with a bottle or cup.
State rule 746.2505(4)(C) (minimum standards for child-care centers): "Furnishings and Equipment for Toddlers - Never Allow Toddlers to Sleep or Walk With Bottles and Training Cups"
Inspector's note: Observed three toddlers walking around the classroom with their training cups. This was corrected when the director sat each child down in a chair.
Corrected while the inspector was there. The inspector gave technical assistance (advice on how to comply).
Apr 30, 2025: Inspection
No citations.
Apr 26, 2025: Investigation of a report
No citations.
Mar 28, 2025: Inspection
No citations.
Mar 26, 2025: Investigation of a report
No citations.
Mar 25, 2025: Inspection
No citations.
Mar 18, 2025: Investigation of a report
1 citation.
Medium-high risk Caregivers must provide care that fits each child's habits, interests, strengths and special needs.
State rule 746.1203(4) (minimum standards for child-care centers): "Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs"
Inspector's note: The operation failed to provide care consistent with the child?s needs when a child was served food that he was not supposed to consume on two separate dates while in care at the operation.
Corrected Mar 31, 2025, verified by the state Mar 28, 2025. The inspector gave technical assistance (advice on how to comply).
Mar 18, 2025: Inspection
1 citation.
High risk Each caregiver must know how many children they are responsible for.
State rule 746.1205(a)(2) (minimum standards for child-care centers): "Responsibilities of Caregivers - Know number of children responsible for"
Inspector's note: One caregiver did not know how many children she was responsible for during inspection.
Corrected Mar 18, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
Mar 17, 2025: Investigation of a report
12 citations.
High risk Employees and caregivers must show competence, good judgment and self-control.
State rule 746.1201(1) (minimum standards for child-care centers): "Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control"
Inspector's note: Good judgement-When a child was exhibiting behavior issues in the class, administration did not provide the caregivers additional resources or support to help the child and protect the safety of the other children in the classroom.
Corrected Mar 21, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
High risk Caregivers must supervise every child at all times: close enough to step in, and always aware of what each child is doing.
State rule 746.1205(a)(4) (minimum standards for child-care centers): "Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity"
Inspector's note: One child was unsupervised while present at the operation when the child was able to leave their classroom without the assigned caregiver being aware of their whereabouts in the operation.
Corrected Mar 21, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
High risk The state prohibits certain punishments of children, such as hitting, grabbing, shaming, withholding food or rest, or locking a child in a room.
State rule 746.2805(5) (minimum standards for child-care centers): "Prohibited Punishments - Humiliating, Rejecting, Yelling"
Inspector's note: One staff raised their voice while disciplining the child humiliating the child in the classroom in front of the other children and staff, blaming the child for being hit by another child while present at the operation. Specifically, using a harsh tone while telling the child it was their fault they were hit for following the other child.
Corrected Mar 21, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
High risk The operation must report to the state any situation that places children at risk.
State rule 746.305(a)(6) (minimum standards for child-care centers): "Report Situation Placing Children at Risk"
Inspector's note: It was found during an investigation that there was one incident where a child was unsupervised at the operation that was not reported to CCR.
Corrected Mar 21, 2025, verified by the state Mar 28, 2025. The inspector gave technical assistance (advice on how to comply).
Medium-high risk There must be enough caregivers for the number and ages of children in the group (the state's child-to-caregiver ratio).
State rule 746.1601 (minimum standards for child-care centers): "Child/ Caregiver Ratio - 13 or More Children"
Inspector's note: The operation was found during an investigation to be out of ratio in one classroom when they had one caregiver with 18-20 children in a classroom that is only supposed to have 15 children with one caregiver.
Corrected Mar 21, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
Medium-high risk Supervised Naptime Daily
State rule 746.2901 (minimum standards for child-care centers): "Supervised Naptime Daily"
Inspector's note: A child was not provided nap or rest time even though the child was in care more than 5 hours.
Corrected Mar 21, 2025, verified by the state Mar 28, 2025.
Medium-high risk Meals must follow the required meal patterns.
State rule 746.3301(b) (minimum standards for child-care centers): "Nutrition and Food Service - Follow Meal Patterns"
Inspector's note: The operation was found during an investigation to be serving candy, soda, and cupcakes to a child in care regularly which does meet the meals and snacks must follow the meal patterns established by the U.S. Department of Agriculture (USDA) Child and Adult Care Food Program (CACFP) that is administered by the Texas Department of Agriculture.
Corrected Mar 21, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
Medium-high risk The operation's written policies must cover suspension and expulsion.
State rule 746.501(a)(8) (minimum standards for child-care centers): "Written Operational Policies - Suspension and Expulsion"
Inspector's note: The operation does not have a written operational policy that addresses suspension and expulsion.
Corrected Mar 28, 2025, verified by the state Mar 28, 2025.
Medium risk Written Activity Plan - No Long Waiting Periods
State rule 746.2205(a)(4) (minimum standards for child-care centers): "Written Activity Plan - No Long Waiting Periods"
Inspector's note: Multiple children were found during the investigation to have long waiting periods between activities and/or prolonged periods during which children stand or sit specifically at the front desk and/or in the director?s office.
Corrected Mar 21, 2025, verified by the state Mar 28, 2025. The inspector gave technical assistance (advice on how to comply).
Medium risk Screen time must be related to planned activities.
State rule 746.2207(c)(1) (minimum standards for child-care centers): "Screen Time Activities - Related to Planned Activities"
Inspector's note: It was found during an investigation that children are using tablets which is not part of the activity plan.
Corrected Mar 28, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
Medium risk Screen time must not exceed one hour a day.
State rule 746.2207(c)(3) (minimum standards for child-care centers): "Screen Time Activities - Not Exceed One Hour Daily"
Inspector's note: One child was found to be using a personal cellular phone and/or tablet throughout the day that exceeds one hour per day.
Corrected Mar 21, 2025, verified by the state Mar 25, 2025. The inspector gave technical assistance (advice on how to comply).
Medium risk The licensing incident/illness report form must be used for situations that place children at risk.
State rule 746.701(5) (minimum standards for child-care centers): "Licensing Incident/Illness Report Form - Situations Placing Children at Risk"
Inspector's note: There was no incident report written for an incident where a child was unsupervised at the operation or for behavioral issues with a child that occurred at the operation.
Corrected Mar 28, 2025, verified by the state Mar 28, 2025. The inspector gave technical assistance (advice on how to comply).
Mar 14, 2025: Investigation of a self-report
No citations.
Mar 14, 2025: Investigation of a report
1 citation.
Medium risk Incident and illness report forms must be filled in and shared with the parent.
State rule 746.707 (minimum standards for child-care centers): "Incident/Illness Report Form Shared with Parent"
Inspector's note: The operation did not share a copy of an incident report with a parent or obtain a parent's signature on it within 48 hours of when the incident occurred.
Corrected Mar 19, 2025, verified by the state Mar 17, 2025. The inspector gave technical assistance (advice on how to comply).
Nov 21, 2024: Inspection
No citations.
In the year before that (Nov 12, 2023 to Nov 12, 2024): 17 visits and 9 citations. Older history is on the official record.
What the risk levels mean
Texas gives every rule a weight from High to Low, based on the risk to children when it is broken. A citation is one rule found not met at one visit. How to read a Texas inspection report.
- High risk: breaking it can put a child in immediate danger (for example supervision, ratios, safe sleep, background checks, prohibited punishment).
- Medium-high risk: a real safety or health concern, but usually less immediate (for example hazards in a room, missing medical or allergy information, required training).
- Medium risk: important for health and safety over time (for example records, drills, equipment upkeep).
- Medium-low risk: mostly paperwork or reporting that supports safety.
- Low risk: administrative requirements with little direct risk to children.
Official record
The full record, including older history, is on the state's site: The Learning Experience on Search Texas Child Care. Texas operation #1700538.
Other The Learning Experience locations in the Austin area
- The Learning Experience Austin · No citations in 24 months
- The Learning Experience Austin · No citations in 24 months
- The Learning Experience Georgetown · 1 citation, none high-risk
- The Learning Experience Austin · 1 citation, none high-risk
- The Learning Experience Hutto · 3 citations, none high-risk
- The Learning Experience Leander · 1 high-risk · 2 total
- The Learning Experience Cedar Park · 1 high-risk · 3 total
- The Learning Experience Manor · 1 high-risk · 4 total
- The Learning Experience Leander · 1 high-risk · 3 total
- The Learning Experience Georgetown · 2 high-risk · 3 total
- The Learning Experience Round Rock Round Rock · 3 high-risk · 4 total
- The Learning Experience Austin · 3 high-risk · 8 total
- The Learning Experience Southwest Austin Austin · 5 high-risk · 7 total
- The Learning Experience Hutto · 5 high-risk · 9 total
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