Primrose School of Plano at Headquarters
Licensed child-care center in Plano, TX 75024 · Texas operation #1664125 · part of Primrose School
Record summary
3 high-risk · 4 total
3 high-risk citations in the last 24 months (4 citations in all, from 11 inspections and 6 investigations); last inspection Sep 10, 2026.
0 of 4 citations were corrected while the inspector was there.
Counted from the state's records from Nov 12, 2024 to Nov 12, 2026. This is a count, not a grade: bigger centers get more visits, and one visit can produce several citations. How we summarize.
Details
- Address
- 6788 Headquarters Dr, Plano, TX 75024
- Phone
- (972) 682-3315
- Website
- www.primroseplanohq.com
- Ages served
- Infants, Toddlers, Pre-K, School age
- Hours
- Mon to Fri, 6:30 AM to 6:30 PM
- Licensed capacity
- 266 children
- Child care subsidy
- No, per the state record
- Type
- Licensed child-care center
- Permit
- Full Permit since May 23, 2018
- Director
- Emily Connell
- Programs
- School Age Care, Accredited, Meals Provided, After School Care, Snacks Provided, Part Time Care, Transportation to/from School, Field Trips
Texas age groups: infants are under 18 months, toddlers 18 months to 3 years, pre-kindergarten 3 and 4 years (age when the school year starts), school age 5 and older and in kindergarten or above. Openings and tuition are not in the state data: call to ask.
Inspection history, last 24 months
Sep 10, 2026: Inspection
No citations.
Sep 8, 2026: Investigation of a report
No citations.
May 28, 2026: Inspection
No citations.
Apr 14, 2026: Inspection
No citations.
Apr 13, 2026: Investigation of a self-report
2 citations.
High risk Employees and caregivers must show competence, good judgment and self-control.
State rule 746.1201(1) (minimum standards for child-care centers): "Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control"
Inspector's note: Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Corrected May 12, 2026, verified by the state May 28, 2026. The inspector gave technical assistance (advice on how to comply).
High risk Caregivers must supervise every child at all times: close enough to step in, and always aware of what each child is doing.
State rule 746.1205(a)(4) (minimum standards for child-care centers): "Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity"
Inspector's note: During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Corrected May 12, 2026, verified by the state May 28, 2026. The inspector gave technical assistance (advice on how to comply).
Mar 26, 2026: Inspection
No citations.
Nov 10, 2025: Inspection
No citations.
Oct 24, 2025: Inspection
No citations.
Oct 23, 2025: Investigation of a self-report
1 citation.
High risk Caregivers must supervise every child at all times: close enough to step in, and always aware of what each child is doing.
State rule 746.1205(a)(4) (minimum standards for child-care centers): "Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity"
Inspector's note: This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Corrected Nov 4, 2025, verified by the state Nov 10, 2025. The inspector gave technical assistance (advice on how to comply).
Jul 9, 2025: Inspection
No citations.
Jul 8, 2025: Investigation of a report
No citations.
Jul 2, 2025: Inspection
No citations.
Jun 16, 2025: Inspection
No citations.
Jun 12, 2025: Investigation of a self-report
1 citation.
Medium-high risk Caregivers must provide care that fits each child's habits, interests, strengths and special needs.
State rule 746.1203(4) (minimum standards for child-care centers): "Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs"
Inspector's note: This standard was found to be deficient.
Corrected Jun 25, 2025, verified by the state Jul 2, 2025. The inspector gave technical assistance (advice on how to comply).
Apr 10, 2025: Inspection
No citations.
Apr 4, 2025: Investigation of a report
No citations.
Apr 4, 2025: Inspection
No citations.
In the year before that (Nov 12, 2023 to Nov 12, 2024): 12 visits and 2 citations. Older history is on the official record.
What the risk levels mean
Texas gives every rule a weight from High to Low, based on the risk to children when it is broken. A citation is one rule found not met at one visit. How to read a Texas inspection report.
- High risk: breaking it can put a child in immediate danger (for example supervision, ratios, safe sleep, background checks, prohibited punishment).
- Medium-high risk: a real safety or health concern, but usually less immediate (for example hazards in a room, missing medical or allergy information, required training).
- Medium risk: important for health and safety over time (for example records, drills, equipment upkeep).
- Medium-low risk: mostly paperwork or reporting that supports safety.
- Low risk: administrative requirements with little direct risk to children.
Official record
The full record, including older history, is on the state's site: Primrose School of Plano at Headquarters on Search Texas Child Care. Texas operation #1664125.
Other Primrose School locations in the Dallas-Fort Worth area
- Primrose School at Heritage Fort Worth · No citations in 24 months
- Primrose School of Coppell Coppell · No citations in 24 months
- Primrose School of Dallas at Kessler Park Dallas · No citations in 24 months
- Primrose School of Grapevine-Colleyville Grapevine · No citations in 24 months
- Primrose School of Lantana Lantana · No citations in 24 months
- Primrose School of Prestmont Frisco · No citations in 24 months
- Primrose School of Stone Brooke Mckinney · No citations in 24 months
- Primrose School of West Allen Allen · No citations in 24 months
- Primrose School of Windsong Ranch Prosper · No citations in 24 months
- Primrose School of North Lewisville Lewisville · 1 citation, none high-risk
- Primrose School of Breckinridge Park Richardson · 1 citation, none high-risk
- Primrose School of Park Cities Dallas · 1 citation, none high-risk
- Primrose School of Parkwood Hill Fort Worth · 1 citation, none high-risk
- Primrose School of Prosper Prosper · 1 citation, none high-risk
- Primrose School of South Plano Plano · 1 citation, none high-risk
- Primrose School of Highland Village Highland Village · 2 citations, none high-risk
- Primrose School of Rowlett Rowlett · 2 citations, none high-risk
- Primrose School of Lakehill Frisco · 2 citations, none high-risk
- Primrose School of Valley Ranch Irving · 6 citations, none high-risk
- Primrose School of Melissa Melissa · 9 citations, none high-risk
- Primrose School of West Carrollton Carrollton · 6 citations, none high-risk
- Primrose School Alliance Fort Worth · 1 high-risk · 1 total
- Primrose School of Firewheel Garland · 1 high-risk · 1 total
- Primrose School of NW Fort Worth Fort Worth · 1 high-risk · 1 total
- Primrose School of Richardson Richardson · 1 high-risk · 1 total
- Primrose School Klyde Warren Park Dallas · 1 high-risk · 2 total
- Primrose School of Frisco at Independence Frisco · 1 high-risk · 2 total
- Primrose School of N. Richardson @ Lookout Richardson · 1 high-risk · 2 total
- Primrose School of Wellington Flower Mound · 1 high-risk · 3 total
- Primrose School of Frisco at Main and Teel Frisco · 1 high-risk · 9 total
- Primrose School of NE Flower Mound Flower Mound · 1 high-risk · 4 total
- Primrose School of Griffin Parc Frisco · 1 high-risk · 9 total
- Primrose School Of NE Green Oaks Arlington · 2 high-risk · 2 total
- Primrose School at White Rock Dallas · 2 high-risk · 2 total
- Primrose School of Bent Trail Dallas · 2 high-risk · 2 total
- Primrose School of Frisco West Frisco · 2 high-risk · 2 total
- Primrose School of Hickory Creek Hickory Creek · 2 high-risk · 2 total
- Primrose School of Westlake at Entrada Westlake · 2 high-risk · 2 total
- Primrose School of Wylie Wylie · 2 high-risk · 2 total
- Primrose School of Columbus Trail Fort Worth · 2 high-risk · 6 total
Other daycares in Plano
- 4C Christian Academy No citations in 24 months
- AlphaBEST @ Anderson - Frisco No citations in 24 months
- AlphaBEST @ Riddle - Frisco No citations in 24 months
- AlphaBEST@ Borchardt- Frisco No citations in 24 months
- Apple Youchien No citations in 24 months
- Archgate Montessori Academy No citations in 24 months
- Bright Horizons at YUM Plano No citations in 24 months
- Clarisa Barr No citations in 24 months