Primrose School of Castle Hills
Licensed child-care center in Carrollton, TX 75010 · Texas operation #839439 · part of Primrose School
Record summary
3 high-risk · 4 total
3 high-risk citations in the last 24 months (4 citations in all, from 7 inspections and 2 investigations); last inspection Sep 22, 2026.
0 of 4 citations were corrected while the inspector was there.
Counted from the state's records from Nov 12, 2024 to Nov 12, 2026. This is a count, not a grade: bigger centers get more visits, and one visit can produce several citations. How we summarize.
Details
- Address
- 1824 King Arthur Blvd, Carrollton, TX 75010
- Phone
- (972) 899-2273
- Website
- www.primrosecastlehills.com
- Ages served
- Infants, Toddlers, Pre-K, School age
- Hours
- Mon to Fri, 6:30 AM to 6:30 PM
- Licensed capacity
- 198 children
- Child care subsidy
- No, per the state record
- Type
- Licensed child-care center
- Permit
- Full Permit since Jul 9, 2004
- Director
- Jennifer Braun
- Programs
- School Age Care, Before School Care, Accredited, Meals Provided, After School Care, Snacks Provided, Skill Classes, Part Time Care, Transportation to/from School, Field Trips
Texas age groups: infants are under 18 months, toddlers 18 months to 3 years, pre-kindergarten 3 and 4 years (age when the school year starts), school age 5 and older and in kindergarten or above. Openings and tuition are not in the state data: call to ask.
Inspection history, last 24 months
Sep 22, 2026: Inspection
No citations.
Sep 2, 2026: Investigation of a self-report
No citations.
Aug 24, 2026: Inspection
No citations.
Apr 29, 2026: Inspection
No citations.
Mar 25, 2026: Inspection
No citations.
Mar 21, 2026: Investigation of a self-report
1 citation.
High risk Caregivers must supervise every child at all times: close enough to step in, and always aware of what each child is doing.
State rule 746.1205(a)(4) (minimum standards for child-care centers): "Supervision ensures each child's safety, well-being, including physical proximity and auditory or visual awareness of each child's on going activity"
Inspector's note: This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
Corrected Apr 6, 2026, verified by the state Apr 29, 2026. The inspector gave technical assistance (advice on how to comply).
Feb 25, 2026: Inspection
No citations.
Feb 13, 2026: Inspection
2 citations.
High risk Infants may not sleep in car seats, swings or other restrictive devices.
State rule 746.2426(a)(1) (minimum standards for child-care centers): "Infant May Not Sleep in a Restrictive Device"
Inspector's note: A 3 month old child was observed sleeping in a bouncer during the walk-through.
Corrected Feb 13, 2026, verified by the state Feb 25, 2026. The inspector gave technical assistance (advice on how to comply).
Medium-high risk Infant Handwashing - Raised to Sink
State rule 746.3421(b) (minimum standards for child-care centers): "Infant Handwashing - Raised to Sink"
Inspector's note: A caregiver did not assist an infant with hand washing after a diaper change.
Corrected Feb 13, 2026, verified by the state Feb 25, 2026. The inspector gave technical assistance (advice on how to comply).
Feb 26, 2025: Inspection
1 citation.
High risk Smoke Detectors Testing
State rule 746.5319 (minimum standards for child-care centers): "Smoke Detectors Testing"
Inspector's note: The detector checks are not being done monthly.
Corrected Mar 7, 2025, verified by the state Feb 27, 2025. The inspector gave technical assistance (advice on how to comply).
In the year before that (Nov 12, 2023 to Nov 12, 2024): 1 visit and 0 citations. Older history is on the official record.
What the risk levels mean
Texas gives every rule a weight from High to Low, based on the risk to children when it is broken. A citation is one rule found not met at one visit. How to read a Texas inspection report.
- High risk: breaking it can put a child in immediate danger (for example supervision, ratios, safe sleep, background checks, prohibited punishment).
- Medium-high risk: a real safety or health concern, but usually less immediate (for example hazards in a room, missing medical or allergy information, required training).
- Medium risk: important for health and safety over time (for example records, drills, equipment upkeep).
- Medium-low risk: mostly paperwork or reporting that supports safety.
- Low risk: administrative requirements with little direct risk to children.
Official record
The full record, including older history, is on the state's site: Primrose School of Castle Hills on Search Texas Child Care. Texas operation #839439.
Other Primrose School locations in the Dallas-Fort Worth area
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- Primrose School of Park Cities Dallas · 1 citation, none high-risk
- Primrose School of Parkwood Hill Fort Worth · 1 citation, none high-risk
- Primrose School of Prosper Prosper · 1 citation, none high-risk
- Primrose School of South Plano Plano · 1 citation, none high-risk
- Primrose School of Highland Village Highland Village · 2 citations, none high-risk
- Primrose School of Rowlett Rowlett · 2 citations, none high-risk
- Primrose School of Lakehill Frisco · 2 citations, none high-risk
- Primrose School of Valley Ranch Irving · 6 citations, none high-risk
- Primrose School of Melissa Melissa · 9 citations, none high-risk
- Primrose School of West Carrollton Carrollton · 6 citations, none high-risk
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- Primrose School of Firewheel Garland · 1 high-risk · 1 total
- Primrose School of NW Fort Worth Fort Worth · 1 high-risk · 1 total
- Primrose School of Richardson Richardson · 1 high-risk · 1 total
- Primrose School Klyde Warren Park Dallas · 1 high-risk · 2 total
- Primrose School of Frisco at Independence Frisco · 1 high-risk · 2 total
- Primrose School of N. Richardson @ Lookout Richardson · 1 high-risk · 2 total
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- Primrose School of Frisco at Main and Teel Frisco · 1 high-risk · 9 total
- Primrose School of NE Flower Mound Flower Mound · 1 high-risk · 4 total
- Primrose School of Griffin Parc Frisco · 1 high-risk · 9 total
- Primrose School Of NE Green Oaks Arlington · 2 high-risk · 2 total
- Primrose School at White Rock Dallas · 2 high-risk · 2 total
- Primrose School of Bent Trail Dallas · 2 high-risk · 2 total
- Primrose School of Frisco West Frisco · 2 high-risk · 2 total
- Primrose School of Hickory Creek Hickory Creek · 2 high-risk · 2 total
- Primrose School of Westlake at Entrada Westlake · 2 high-risk · 2 total
- Primrose School of Wylie Wylie · 2 high-risk · 2 total
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